Refund & Return Policy

Last updated: August 25, 2026

At My Perfect Kart, we want your shopping experience to be as smooth and stress-free as possible. If you are not entirely satisfied with your purchase, we are here to help you resolve it quickly and fairly.

Return Window

You have 30 calendar days from the date your order is delivered to initiate a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unaltered, and in the same condition you received it.
  • Packaging: It must be in its original, unopened packaging with all tags, boxes, and accessories intact.
  • Proof of Purchase: A valid order confirmation, invoice, or receipt is required.

Category-Specific Guidelines

  • Footwear (Khussa, Sandals, Kolhapuri, Mules & Slides): Each pair is handmade, so slight natural variations in embroidery, colour, or finish are normal and are not considered defects. Shoes must be unworn and only tried on indoors on a clean surface, with the original box and tags intact. Footwear showing signs of outdoor wear cannot be accepted for return or exchange.
  • Perfumes, Body Mists & Fragrances: For hygiene and safety reasons, the protective seal or cap must be unbroken and the product unused. Opened or sprayed items cannot be returned or exchanged.
  • Household, Laundry Care & Hygiene Products: Cannot be returned once opened or if the safety/hygiene seal has been broken.
  • Stationery & Art Supplies: Must be completely unused and in the original bundle or packaging.
  • Electronics & Tech Accessories: Must be unused, unregistered, with all original seals, manuals, and accessories intact.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used hygiene, baby-care, or household cleaning products.
  • Opened perfumes, body mists, or fragrance products.
  • Items marked “Final Sale” or purchased under a clearance promotion.

Damaged, Defective, or Wrong Item Received

We carefully inspect every order before dispatch, but if something isn’t right:

  • Please inspect your parcel as soon as it arrives.
  • Report any damage, defect, missing part, or incorrect item within 24 hours of delivery by contacting us on WhatsApp, phone, or email with clear photos (and a short unboxing video, if possible).
  • Once verified, we will arrange a free replacement, exchange, or full refund at no extra cost to you.

Exchanges

Need a different size or colour? Contact us within the 30-day return window and we’ll be happy to arrange an exchange, subject to stock availability. Exchanges follow the same eligibility criteria as returns.

The Refund Process

As My Perfect Kart currently accepts Cash on Delivery orders, refunds are not charged back to a card. Instead, once your return is received and inspected at our facility:

  • Approval: We will inspect the item and notify you of the outcome within 2–3 business days of receiving it.
  • Refund method: Approved refunds are sent via bank transfer, JazzCash, or Easypaisa to your provided account, or issued as store credit — whichever you prefer.
  • Timeline: Refunds are processed within 5–7 business days of approval.

Return Shipping Costs

  • Change of mind: You are responsible for the return shipping cost, and it is non-refundable.
  • Defective, damaged, or wrong item: My Perfect Kart covers the full return shipping cost. Please contact us first and we will arrange a reverse pickup or guide you through the process.

How to Start a Return

To start a return or exchange, or if you have any questions about this policy, please reach out to our team first — do not send items back without contacting us:

Governing Law

This policy is governed by the laws of Pakistan. Nothing in this policy limits or excludes any statutory rights you may have as a consumer.

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